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The days of requesting pizza by summoning a person actually on the phone and running away from a list of layers, I went on the Dodo road, only to live with pride in the minds of these general Xers who remember doing this in this way.
Although Doordash and Uber Eats and other delivery applications have made the process of getting a pizza from a restaurant to the doorstep is not possible in humanity, there is still room to increase the improvement of how to consume good old Pepperoni pie.
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Take Domino’s, for example, which has fully tried the experience while tracking it inside the app that comes to what is happening in every step on the road.
Related: Baba Jones suffers from an unexpected loss as customers replace the gears
Now one of the biggest players in the pizza delivery industry is to make major changes on how to deal with your pizza orders. Although we are not in “imagining it and appearing on your doorstep”, some of these innovations are really great.
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Ask a pizza with your voice
It seems to order the pizza with your voice as if it is exactly what we used to do again in the eighties using a landline. But Papa John ((Swing)) She announced this about a new experience as one of the many new innovations driven by artificial intelligence that will bring it to its customers in partnership with Google Ai.
Besides the request with your voice in the application instead of making all your choices by hand, Papa John will also provide payment notifications and email messages based on customer preferences, allocating in actual time that will show unique versions of the website and application for each user, and a chatbot chat that can deal with customer inquiries and escalate complex problems quickly.
Related: The famous pizza series battles are the main customer problem
“In Baba Jones, our ambition is to be the best pizza makers at work,” said Todd Bingour, President and CEO of Baba Jones. “We are not only interacting with requests – we expect the needs of our customers and make recommendations and offers designed in a proactive manner.”
Papa John has obstacles to cross
Baba Jones faces the need for change after the fourth rocky quarter in 2024, as the sales of the similar chain decreased by 4 % on an annual basis.
Worse, the company Operation It took 30 % Noseedive compared to the previous year.
The Pizza retail dealer is the third most popular in the United States, and is behind Domino’s and Pizza Hut.
Benigor addressed the problem in the fourth company profit call in 2024, and predicted the innovations allocated to the higher organization announced by the company.
“In 2025, we believe that the biggest impact of our investments will come from the leadership to increase frequency and reduce the number of days required by future visits by providing experiences for the brand of interest to our customers,” he said.
Related: After bankruptcy, another famous pizza chain closes restaurants
