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On several occasions, T-Mobile ((TM)) He made it clear that he is not afraid to pull a crane that many of its customers do not like.
The phone company recently increased the prices of old phone plans, an initiative that started last year.
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In April 2024, T-Mobile increased the prices of old phone plans (one, Magenta, and a simple choice) by $ 2 or $ 5 per line. Earlier this month, the phone company also implemented a $ 5 price increase for some of the oldest plans, which thwarted some customers to the point that they threatened to escape T-Mobile competitors.
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According to a memorandum leaked from T-Mobile, which was obtained by CnetThe last amendment to pricing is due to “high costs over the past few years.”
To reduce the price of high prices, T-Mobile has started offering free audio lines to customers trying to keep them away from competitors.
T-Mobile sends clients suddenly
Now that it seems that the dust has settled, T-Mobile decided to notify customers via a text message that he would increase mandatory fees in their monthly bill.
On April 24, T-Mobile regulatory programs and TELCO registration fees will increase from $ 3.49 to $ 3.99 for audio lines and from $ 1.40 to $ 1.60 for data lines only.
Take some T-Mobile customers to I responded To express frustration with the high price rise.
“What is the right of hell” are recovering? ” Reddit user books.
The last Reddor said: “These miscarriages are really nickel and they are now hidden.”
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“It will push me away. I have been with T-Mobile since the late 1990s, not that anyone really cares. But see the speed [where] Others wrote, they promised to me that my support will not change. “
According to the T-Mobile website, the company’s organizational programs component helps the company to “cover the costs of financing and compliance with governmental programs, programs and obligations.”
The TelCO from the fees helps to pay T-Mobile for the “costs and fees” imposed by other transport companies to deliver calls, network facilities, operations and services.
T-Mobile has been hit recently with a lawsuit for fees
In December of last year, T-Mobile suffered a classroom suit On its organizational programs and Telco. Customer status in the lawsuit that the fees have increased by 28 % over the past eight years. They also claimed that the description of “deceptive” drawings is used to impose fees on customers “illegal fees.”
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“To hide these illegal fees, T-Mobile includes RPTR fees in the monthly bill for its customers that determine these fees through” government taxes and fees “to hide as required governmental fees, traffic fees or other organizational fees,” she reads the lawsuit. “In fact, RPTR fees are cooking designed to increase T-Mobile revenues and avoid the end result.”
Customers also claimed that these fees were not mentioned in the T-Mobile subscribers agreement, as they overlook the “amount of fees, when fees are imposed on them, and they are imposed for each line.”
“Customers can know the drawings that are collected only by looking at their bill after registration to obtain an account,” the case says. “The T-Mobile should have been stated in accurately the true monthly prices for its wireless plans after the wage in the price and advertising representations.”
Customers in the lawsuit claim that the T-Mobile method for imposing these fees violates the Communications Law. They are looking for an unknown amount of damage.
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