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Costco is legendary for some things: a $ 1.50 Hot Dog, Rotisserie chicken, and the cheapest gas in the city.
Costco has also won its approval of its commitment to customer service, which may explain the reason for adding the company about 5 million new members during 2023-2024, thereby reaching the total membership of more than 78 million, according to the financial profit call 2025 in March.
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Costco was on the growth chain. The company plans to open 29 new sites in 2025 (including 3 transfers), focusing on Canada, Mexico, Europe and Asia.
One of the reasons why the company is undoubtedly growing because it lives with an ethical blog that includes “obedience to law, member care, employee care, respect for suppliers, and rewards of shareholders.”
“Our mission and our work is to constantly provide members with high -quality goods and services at the lowest possible price.”
Photo and colon source; Shutterstock
Crazy Costco Return Policy
Another beloved Costco-IEM? 100 % satisfaction guarantee on most elements. This means that most elements can be returned at any time, with no time limit.
No receipt? No problem, where each purchase is tracked via member cards.
There are restrictions on some elements but the exception, not the rule. For example, there is a 90 -day limit on electronics and major devices (refrigerators, washing machines, dryers, dishwashers, etc.).
Some elements, such as 1.0 carats or larger diamonds, require additional supervision of the world of gemstones in Costco. But for most of the daily goods, the process is simple: bring your membership card and the element that you return to the customer service/customer service office and the money recovery immediately.
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If you bought your elements online, the recharge is free for most elements. Even more crazy, Costco will come and pick up large elements such as devices and heavy furniture from your site. For free.
The ASK-NO-KESTIONS approach has resulted in Costco, which is now the third largest retail store in the world. Store fans say policies enhance loyalty in the long run.
Related: Costco quietly leads to a major change that will save you money
In the words of Costcopanda on Reddit: “Accepting any and all returns (with limited exceptions) the door opens very widely for product comments. We mainly pay for reviews with each return. Value in several ways.
Costco refunds exceeds
Most retailers have a 14-90-day window for returns. Amazon’s standard return window is 30 days, the target and Walmart is 90 days for most elements (electronics are an exception). But Kostcco has no such restrictions. This gives customers a feeling that their purchases come with a lifelong guarantee.
Costco/money return policy extends to membership fees.
“The most important element we sell is the membership card,” Fortune told Fortune.
Related: The popular bodies sold in Costco were called for a serious defect
However, if you have this Costco membership for a year and you decide that you do not like it, the company will return the entire membership fees, Even if you use your membership on a regular basis.
Just do not take things too far.
Costco is known to abolish the membership of people who misuse the company’s policy. On the company’s website, she says: “Costco reserves the right to reduce or reject returns in cases of excessive or fraudulent return activity.”
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